2. The software has enabled our business to organise, check and collate all our clients documentation and credentials in one place. MSP security, simplified. Wouldn't this create another Pro User in Passportal? Cons: No recommendation or negative to share about this. The documentation has been critical for our growth and efficiency. IT Portal (formally SI Portal) is what we use currently and found it was surprisingly better in some ways than ITG or PP, though it is kinda ugly with the current v3 GUI. Welcome to your pasPortal experience! Increase efficiency by putting privileged passwords and client knowledge at your technicians’ fingertips. Except only our Sr engineers get passportal for projects. We … Documentation of customer systems is a nightmare. Support's response was seriously lacking. Want to prepare for when a critical technician isn’t available? Passportal Site is a password management as a service product that extends the simplicity, security, and convenience of Passportal password management to your clients. We also have Passportal rotate our password every 24 hours at each client. Plus the end user facing password plugin for web browsers currently only works in Chrome and the other major browsers aren't anticipated until Q3. We have had to call in for technical support twice and both times our issues were handled on the first call. It has an API and integrations with all our other vendors. Moral of the story: Big MSPs should go with IT Glue, smaller MSPs should find Passportal more suitable to their needs. IT Boost is a strong contender right now, especially with upcoming Manage + Automate integrations from CW after the acquisition. Resource for IT Managed Services Providers. Our documentation and password management are kept up to date allowing our contractors as well as the outsourced teams to know what we have in place. The time and peace of mind Passportal provides makes testing the software suite out a no-brainer. Same here. The documentation engine looks OK, but to be honest, ITG integrates better with our toolset. They are adding integrations weekly. … It’s a better product with great support. It is the solution built for Managed Service Providers (MSP)s to keep access to passwords organized by company, … The product has really matured. The authenticating and revoking requests are simple to do. Manage all your passwords in one place with the SolarWinds Passportal mobile app. ITPortal is super configurable and we really enjoyed the … We ask for a feature and their developers deliver it and much more. It is designed for MSPs to store, manage, and retrieve customer credentials and privileged client knowledge quickly and safely. We plan to give future reviews on wacky … A word of warning, Passportal "lost" some of our saved credentials a while back and couldn't recover them. All passwords across our estate and all clients are now in Passportal, secure and easy to reset. SolarWinds Passportal (GET DEMO) Cloud-based password management platform combined with a document manager. This means our technicians are spending a lot less time searching…. Boost your cyberhygiene with password management best practices. Provide clients the same Passportal … ITBoost ... 2020 / by Aimee O'Driscoll 12 best video editing software for beginners in 2020 June 11, 2020 / by Aimee O'Driscoll Best video … I usually update my runbooks and archive…. Control access to privileged client accounts in an audited framework to help meet compliance requirements. Book a Demo * First … We went SI Portal (now IT Portal) and have enjoyed it overall, though it's definitely not as polished as the other two. ... We work with dozens of tools and passportal has easily been the most useful one. Keeper has 402 reviews and a rating of 4.72 / 5 vs SolarWinds Passportal which has 84 reviews and a rating of 4.39 / 5.Compare the similarities and differences between software options with real user … We have zero complaints about ITG and passwords. IT Glue really relies on heavy usage of the API's to make it something most MSP's can manage, most people don't have this expertise in-house or have to fork over more money for more tools. Today, Passportal announced to our current Partners the pending release of Docs 2.0 our Documentation Management solution. This release was to be exclusively shared during an All Partner Meeting on … Passportal will be attending a variety of events this summer – and if you’re in attendance, make sure you say, 'Hello!' I agree it has tons of potential, but when i try to search for passwords on the website or the browser app and my inventory looks something like this: and if i search "Tenant" i get all clients tenant accounts? Passportal and our Partners have had a great year. It's pretty damn cheap too - just for the passwords portion. SolarWinds® MSP Manager™ was built from the ground up to make both ticketing and managing your operation efficient. © SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd.  All Rights Reserved. I'd be curious to hear an opinion on why it's not very good? I haven't used IT Glue before, but I really dislike Passportal. Same on the ITG side of the house, except they are just expensive for what you get. Passportal is a recent acquisition of SolarWinds, which is a leading provider of IT infrastructure management software. At my old job, we would use Keepass and it's much easier to look up passwords. Initiate Windows account password resets Ability to share passwords between applications and devices Detection and remediation of locked Windows accounts Notifications for password resets, locked and … High price point for not a lot of the documentation features we were hoping for. Passportal (GET DEMO) Passportal is a cloud-based subscription service aimed at managed service providers (MSPs). With ITBoost looking like a strong option in the coming year with the direct integrations, we are keeping our eyes open for them to migrate to later. 2. Not so good for passwords. When choosing your professional services automation tool, making sure your day-to-day operations will grow more efficient should be a top priority. IT Glue A combination of password manager and document … SolarWinds Passportal Get Demo. Do not recommend. IT Glue. A Message from our CEO Colin Knox, Chief Executive Officer. This is an all in one sysadmin app that allows you to connect to multiple different sources and it just so happens to integrate well with Passportal. The UI is simple and easy to navigate. Passportal, being password focused, appears to be quite mature for those features and the documentation piece, while not as mature as IT Glue, should fit the bill quite nicely with its linked assets, historical logging, layered security, active development, and every other useful feature that we saw in the IT Glue demo. We love the self-hosted option. Something about a broken process with their internal backups and an "oops, sorry". ITGlue for documentation and regular account passwords, and Passportal for all domain passwords. IT Glue is good for documentation/integrations. Way too many steps and it's inefficient. YMMV. With Passportal, you'd have to go to the website, enter your 2FA, search for the client, then find the credentials. This short video … Being able to link passwords to assets, articles, etc is awesome. Press question mark to learn the rest of the keyboard shortcuts. Passportal Ocular, Docs, and Sites has really helped my MSP mature and I'm very thankful to have it!! We will be reviewing IT Boost this year once they get their CW Manage + Automate integrations going. Passportal is excited to announce a new, creative content series featuring various bloggers to talk about what is trending in and around IT channel. Overall: SolarWinds Passportal … It is the solution built for Managed Service Providers (MSP)s to keep access to passwords organized by company, … After six years officially in the MSP space, our company had started seeing cracks in the password/documentation component of our PSA - not the PSA's fault, we were making it do things it wasn't designed to do - so we looked at IT Glue and Passportal. It looks OK when you do a little test or demo but once you start actually using it, it's Alpha at best. Slow as all hell (makes techs not want to use it), no decent import functionality and tonnes of bugs where things don't work right (titles of documents changing on their own when just opening/saving for example). Book a Demo WATCH COMUNET CASE STUDY . IT Portal is a cloud and on premise offering for IT Documentation and MSP Documentation. I've also tried their browser extensions and it's not any better. It glue is shit for passwords. ... 2020 / by Aimee O'Driscoll 12 best video editing software for beginners in 2020 June 11, 2020 / by Aimee O'Driscoll Best video conferencing … I havent experienced IT Glue but I feel the documentation in Passportal isnt half bad. I started small with ITG 5yrs ago.. it's more important that connectwise now tbh. Supposedly, they were under some contract (or something) to not be working on that integration until Jan 1st this year, so it should be cool to see what CW does with it. IT Glue looked polished but felt that its more advanced features were overkill for us and would never get used. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND…, My documentation for clients is so much easier to access and the runbooks feature gives you a nice readable document to hand over should the need arise. You can register for a free demo of Passportal … The SW Passportal provides enterprise-grade encrypted security in an affordable plan. SolarWinds ® Passportal + Documentation Manager is a SOC 2 certified, RAPID 7 tested, award winning platform.. … SolarWinds Passportal Documentation Manager. We love itglue and I've grown to use about 90% of it the password feature seems really good for us. We have been using their password solution for years and I don't think you can find anything feature-wise for the same price. We work with dozens of tools and passportal has easily been the most useful one. pasPortal is a combination security framework and and online application that provides a personalized, single point of access to critical information and services. Using better passwords makes us more secure and sharing passwords between co-workers is now a breeze. ... 2020 / by Aimee O'Driscoll Best video … I refuse to use it unless I have to. Spot on. Remote Support Help support customers and their devices with remote support tools designed to be … Watch the short video to find out. Person saying ITG sucks for passwords is totally wrong. You can create a Passportal credential entry, it'll prompt for the MFA and then you can directly search for the client and find whatever password you need in just 1 step. New comments cannot be posted and votes cannot be cast, Resource for IT Managed Services Providers, Press J to jump to the feed. Increase security Credential Discovery and Automation. They have a deal every black Friday, that's when we signed up. However, with the new refinements to Ocular™, the release of Blink™ 2.0 and the pending … Maybe it can help me with better documentation. Passportal solutions are designed to encrypt, store, manage, and access privileged customer credentials and client knowledge quickly and securely. SolarWinds Passportal + Documentation Manager is a cloud-based, encrypted, automated password protection solution with documentation management. PassPortal is good for passwords. Further Reading: SolarWinds Passportal Product Suite – Full Review. It’s the best product in our stack. I've only played with the demo for Authanvil, and I didn't like the fact that it forced 2 factor authentication for everything. They were unwilling to budge on pricing at all so after trying it out, we decided against it. IT Portal securely centralize docs, licenses, logins, contacts, apps, & devices. Combine encrypted data storage with automated password rotations across client credentials. Passportal should be part of your overall cybersecurity strategy, and is a clear winner in my book for any technology company no matter what their size. The AD agent is awesome, automatic password rotation! That's what killed ITG for me. We're still not sure what direction we're going (looking at LastPass and a couple of others) but Passportal is on the list now too. Automatically discover new Active Directory accounts and password … Book a demo of SolarWinds ® Passportal + Documentation Manager to get started. I lit up the Documentation platform a couple months ago and I'm slowly digging into it. The functionality of the product is fantastic, many great features are available right from the browser plugin without having to log into the web portal. Summer is in full-swing as we embark into the second week of July ( don’t ask me how that happened), and the crew here at Passportal … This cloud-based service includes a password manager and a … Also, as others have mentioned, it can be painfully slow to navigate. The base package includes a password manager and a document management system. v4 GUI looks much better but is lacking similar functionality, so we are letting it bake. Passportal Demo PSA & Ticketing Manage ticketing, reporting, and billing to increase helpdesk efficiency. SolarWinds Passportal Get Demo. Am i the only one that thinks PassportalMSP should have a ALPHA\BETA stamp ? Request a Demo … We use both. SolarWinds ® adds Passportal suite to its MSP product portfolio. You should take a look at Hudu (usehudu.com) We switched from ITG and have never looked back. IT Portal … Not so good for documentation. Browser plug in is nice but can get annoying. Manage all your passwords in one place with the SolarWinds Passportal mobile app. I just demo'd IT Glue last week and felt their price point was just too high. The workaround I currently have is to use Devolutions RDM. That way they don't have to talk to end users about resetting/obtaining passwords. Explore Our Password and Documentation Management Products. We've used it for 2 years now and development is even slower than the actual product is. The support team is fabulous. Passportal, being password focused, appears to be quite mature for those features and the documentation piece, while not as mature as IT Glue, should fit the bill quite nicely with its linked assets, historical logging, layered security, active development, and every other useful feature that we saw in the IT Glue demo. I think PassPortals documentation platform has a lot of potential. Passportal Resource Library As Passportal continues to be involved in conversations regarding trends, best practices, and solutions within the IT Service Industry, this is where we will provide you with … Sure it’s not client password management but it works for client access to look up their passwords. Help eliminate time wasted searching for essential client knowledge to speed up service delivery. SolarWinds Passportal. Putting privileged passwords and client knowledge quickly and safely to share about this to increase helpdesk.! Every black Friday, that 's when we signed up Message from CEO. Slowly digging into it i feel the documentation engine looks OK when do... Ulc and SolarWinds MSP UK Ltd. all Rights Reserved a cloud-based subscription service aimed managed... But it works for client access to critical information and services... 2020 / by Aimee O'Driscoll best …... Better with our toolset service includes a password manager and a … Manage your. 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